This is the first time that I have written a blog entry, well a serious blog entry. The motivation behind it is Apple and my experiences with their Hardware and Software. This is my place to vent and maybe extol.
At the moment I’m pissed off. I took my Macbook Pro (which is barely 5 months old) to be fixed. The issue is that the bottom case is warped. I took it into the service center from where I purchased the computer and they said it falls within the Apple specifications. What the fuck! Apparently… if 5 business cards cant clear the foot that is raised above the surface (I guess there could be more than 1) then all is good.
What they did do was bend the case to be more even. Now the bottom right foot is only about 1 mm above the surface.
I’m not the confrontational type but I will speak my mind. I said to the serviceman, who was a nice enough bloke, that if the ‘warpness returns’ to the level it was initially will they repair it? He said they will ‘pressure’ Apple to make the repair.
Keep posted. I’m going to track down other manufacturers policies and compare them to Apple’s policy.
I feel that this is most unfair and from reading the many forum entries and blogs it seems that Apple’s reputation here is extremely bad.
Stay tuned. There is a bit of a history which I will expand on in future entries.